KO Inquiry

HOMECare Service

Care Service

Care Service

Performance after installation is sustained through regular care.

Care Service

Performance is sustained
through care

Care specialists visit on a regular schedule, from inspection to filter and consumable replacement. Platform data tells us when replacement is due before we visit, and every task is logged in the service history.

3moVisit interval
6stepsStandard care steps
365daysRemote status monitoring
Inspection · updateFilter · consumable replacementCleaning · hygiene
  1. STEP 01 Inspect

    Product inspection

    Checks exterior, operating modes, airflow and noise.

  2. STEP 02 Inspect

    Software update

    OS and software of electronic parts are checked and kept up to date.

  3. STEP 03 Hygiene

    Product cleaning

    Outlets and dust collectors are cleaned hygienically by detailed procedure.

  4. STEP 04 Replace

    Filter replacement

    CD, H13 HEPA, carbon-nanotube and pre-filters are replaced on schedule.

  5. STEP 05 Replace

    Cartridge replacement

    Natural hinoki phytoncide cartridges are replaced in the quantity for each model.

  6. STEP 06 Hygiene

    Finishing spray

    Natural phytoncide is sprayed around the unit to finish.

On Site

Our care work, as it happens

Trained care specialists follow standard procedures — inspection, cleaning, filter and cartridge replacement and a finishing spray.

A care specialist checking airflow with an anemometer
InspectAirflow & operation checkOutlet airflow is measured with an anemometer, and the display and sensors are checked.
Replacing a filter
ReplaceFilter replacementCollector filters are replaced on schedule.
Replacing a phytoncide cartridge
ReplacePhytoncide cartridge replacementNatural hinoki cartridges are replaced in the quantity for each model.
Cleaning the inside of a unit
HygieneInterior cleaningDust inside the outlets and collectors is removed by detailed procedure.
Spraying phytoncide after service
HygieneFinishing sprayNatural phytoncide is sprayed around the unit after service.
Filter life indicator, D-90

Until filter replacement

D-90We check remaining life remotely
and visit right on schedule
InspectRemote replacement alertsRemaining filter life is checked on the ARCADIA platform.

Care Request

Care service request

Request scheduled care, filter replacement or after-sales service for installed units. For new installations, please use Inquiry.

Hours
Weekdays 09:00 – 18:00 (KST)